1. Our Commitment

At BestRudraksha.com, we strive to provide you with authentic Rudraksha beads and spiritual products of the highest quality. We understand the sacred value of these items and are dedicated to ensuring your satisfaction. This Refund Policy outlines the conditions under which refunds, returns, or exchanges are available.

2. Eligibility for Refunds

We offer refunds under the following circumstances:

• Damaged or Defective Products: If your Rudraksha beads or other items arrive damaged, cracked, or defective, you are eligible for a refund or replacement.
• Incorrect Items: If you receive an item different from what you ordered (e.g., wrong bead type or size).
• Non-Delivery: If your order does not arrive within the estimated delivery timeframe due to an error on our part.
• Change of Mind: Refunds for change of mind are accepted within 7 days of delivery, provided the item is unused, unstrung, and in its original packaging.

Note: Due to the spiritual nature of Rudraksha, items that have been consecrated, worn, or used in rituals are not eligible for return unless defective.

3. How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact Us: Email us at support@bestrudraksha.com or call +91 98765 43210 within 7 days of receiving your order.
2. Provide Details: Include your order number, a description of the issue, and photos (if applicable) of the product.
3. Return the Item: Ship the item back to us at BestRudraksha, 123 Spiritual Lane, Varanasi, UP 221001, India, using a trackable courier service. Shipping costs for returns are borne by the customer unless the item is defective or incorrect.
4. Processing: Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your refund.

4. Refund Timeline

Refunds are processed as follows:

• Approval: Within 3-5 business days of receiving your return.
• Payment: Refunds will be credited to your original payment method within 7-10 business days, depending on your bank or payment provider.
• Partial Refunds: May apply if the returned item is not in its original condition (excluding defective items).

5. Non-Refundable Items

The following items are not eligible for refunds:

• Customized or consecrated Rudraksha products.
• Items damaged due to misuse or improper handling.
• Products returned after 7 days (unless defective).
• Gift cards or digital services (e.g., online consultations).

6. Exchanges

If you prefer an exchange over a refund (e.g., for a different Rudraksha bead type), please contact us within 7 days of delivery. Exchanges are subject to availability, and you may need to cover additional shipping costs.

7. Shipping Costs

Original shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect items). For defective products, we will reimburse reasonable return shipping costs upon approval.

8. Order Cancellations

You may cancel your order before it is shipped by contacting us at support@bestrudraksha.com. If the order has already shipped, standard return policies apply.

9. Contact Us

For any questions or assistance with refunds, please reach out to: